🚀 We’re Hiring: Contracts Operations & Order Management Specialist
📍 Location: Flexible/Hybrid (UK or EU time zones)
🗓️ Contract: 6–12 months (extendable) or permanent
⏱️ Start: ASAP
We’re looking for an experienced Contracts & Order Management Specialist to join the team. You ll play a key role in supporting the setup, management, and amendment of complex contracts including Statements of Work, multi-line agreements, SKUs and varied billing models.
You’ll be hands-on with SAP, Salesforce and/or Dynamics 365, ensuring contracts are structured correctly, aligned with business processes, and ready for accurate billing. This role will suit someone with a background in contract administration, sales operations or deal desk/order management, who is comfortable navigating detail and ensuring data accuracy across systems.
Similar titles in other companies; Deal Desk Specialist/Analyst, Contract-to-Cash Analyst, Quote-to-Cash Specialist, Commercial Contracts Specialist, Contract Administrator, Sales Operations Specialist, Order Management Specialist, Commercial Operations Analyst, Contract & Order Management Specialist, Contracts & Sales Operations Specialist, Contracts & Sales Operations Specialist
👉 This role focuses on customer contracts & sales orders (not vendor/contractor management).
Location: Flexible/Hybrid (UK or EU time zones)
Contract: 6 12 months (with potential to extend) or permanent
Start: ASAP
We re looking for an experienced Contract Operations Specialist to own the set-up, amendment, and governance of complex customer contracts and Statements of Work (SOWs). You ll work closely with Sales, Finance, Legal and RevOps to ensure every sales order is accurately configured, billable and compliant from day one.
This role focuses on customer sales orders and contract and SOW operations (not vendor or contractor management).
What you ll do
- Create & manage complex contracts: Configure multi-line/multi-SKU customer contracts and SOWs with varied billing types (eg, recurring, usage-based, fixed-fee, milestones).
- Order operations: Review sales orders for accuracy, pricing, discounts, terms, and revenue-impacting fields; resolve discrepancies before booking.
- Amendments & change control: Process renewals, upsells, downsells, extensions, and scope changes; maintain full audit trails.
- Billing readiness: Ensure contract and order data enables timely, accurate invoicing; partner with Finance on billing schedules and credit/debit memos.
- Data quality & governance: Own data hygiene across core systems; drive standardisation of fields, templates, and workflows.
- Stakeholder enablement: Serve as SME for SOW and contract processes; coach Sales/CS on best practices and required artefacts.
- Reporting: Produce order/contract status, backlog, and exception reports; surface risks and drive resolution.
What you’ll bring
- Proven experience (typically 3 – 5+ years) in contract operations, order management, or revenue operations focused on customer contracts, SOWs, and sales orders.
- Hands-on system expertise with at least two of: SAP, Salesforce, Dynamics 365 (including CPQ/Order Management or equivalent).
- Fluency in complex commercial structures: Multi-SKU bundles, tiered pricing, co-terming, proration, revenue schedules, and mixed billing models.
- Change control mastery: Skilled at drafting/processing amendments, renewals, and scope changes with clean auditability.
- Detail obsession: Comfortable working with large data sets, cross-checks, and reconciliation between systems.
- Cross-functional communicator: Able to partner with Sales, Finance and Legal to unblock issues fast.
Nice to have
- Experience in SaaS/subscription or services organisations with mixed recurring and project billing.
- Familiarity with CPQ tools, rev rec considerations (eg, IFRS 15/ASC 606 concepts) and quote-to-cash workflows.
- Excel/Google Sheets proficiency (lookups, pivots) and comfort with data imports/exports.
What s in it for you
- High-impact role shaping our quote-to-cash foundation.
- Collaborative team, clear ownership, and opportunities to streamline processes and tooling.
- Competitive day rate; flexible hybrid working.
Visa Requirement Applicants must be eligible to work in the specified location
How to apply
Please send your CV and a short note highlighting:
- A complex SOW or customer contract you configured (what made it complex),
- An amendment you processed end-to-end and how you ensured billing/revenue accuracy,
- The systems you ve used (SAP, Salesforce, Dynamics 365) and your specific workflows in each.
