Head of Client Services & Delivery – retail software
Oversee the delivery of multiple successful Retail software implementations, by utilizing knowledge of the retail industry, project management and business development. A proven track record of software application delivery (including Cloud Services) and strong executive-level communication skills.
To manage client relationships and expectations while providing project governance to onsite and remote project teams.
Essential Responsibilities:
- Represent in pre-sales activities
- Manage client relationships, including owning the overall client experience
- Understand business requirements and provide thought leadership around proposed and alternative solutions
- Identify, explore and develop new opportunities with existing clients
- Create both high level and detailed client proposals with the Sales Team
- Line manager for EU Project Team including Project Managers, Technical Consultants, Business Consultants and Quality Assurance teams.
- High-level project planning and scheduling, including staffing, timeline, and budget considerations
- Working with Project Managers, overseeing Project budgeting and forecasting with reconciliation to client invoices.
- Oversee project scope definition and control.
- Lead project teams to deliver successful projects, with quality delivered.
- Advise clients on implementation approach, project phasing, and risk management strategies
- Executive-level project status reporting
- Ensure continuity of client experiences, including the transition from project to ongoing support
- Assist in the definition and ongoing maintenance of project methods
Essential skill and Experience:
- 10+ years of direct software delivery experience (retail experience preferred) with a track record of delivery
- Outstanding interpersonal and communication skills
- Previous history of working directly with client executive teams
- Understanding of Retail Omni functional concepts and integration points
- Demonstrable track record in successful project and team management, comprehensive knowledge of the practices, procedures and principles of project management.
- Fully capable of managing large projects and by implication, leading multiple project teams when necessary
Desirable Skills and Experience:
- Understand and demonstrates financial competence
- Builds effective risk mitigation plans, processes, and communications
- Able to drive process improvement across the entire project management group
- The high degree of initiative, motivation and problem-solving skills
- Ability to work with clients to build a sense of shared ownership and minimizes potential resistance
- Excellent planning, forecasting and organizational skills
- Evaluate performance by analyzing and interpreting data and metrics
- Ability to develop proposals for clients and plans for large package software projects
- Retail systems experience
- Bachelor’s degree in business, information technology
- 10+ years in the Retail industry or an associated Retail IT field
This advert was posted by Staffworx Limited – a UK based recruitment consultancy supporting the global ecommerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.
Staffworx operate a referral scheme of £/€500 or new iPad for each successfully referred candidate, if you know of someone suitable please forward for consideration.
