Senior Business Consultant/Manager – Digital Tourism Target Operating Model (UK base, Saudi client)
- Digital Business Consultancy (definition/documentation/presentation) background
- Travel & Hospitality industry experience a definite bonus
- Any experience of working within the Middle East (especially Kingdom of Saudi Arabia)
- UK/remote based, but able to travel (trips no longer that 1-2 weeks max and planned on an ad-hoc basis (3-4 trips during the year)
Define, agree and mobilise Digital Tourism Target Operating Model
Define Tourism’s digital Services Assurance Integration and Management Framework (Strategy, Design, Build, Run)
Implement the Governance Framework & Structures for:
- Risk Management
- Change, Configuration and Control Body
- Partner Integration Framework
- Acceptance into Service Framework
- Issues & Requests Management
Define Tourism s digital support model and framework to enable the seamless visitor experience and robust support services
Define the high-level Capability and Maturity Model for Digital Tourism
Define and publish the Common Framework to align Business and IT
Define the Visitor Care strategy, digital toolsets requirements and stand-up Visitor Care – Phase 1 MVP
Define the Digital Communications strategy & requirements across the Common Framework (Strategy, Design, Build & Run)
Support development of a business case (eg, rough order of magnitude cost elements, vendor quotes) and statements of work to tender for services and budget
Support the design, build and deliver; principles and guidelines for:
- Discover app and website
- Dynamic Quality, Digital Twin
- Visitor Pass
Determine and document migration roadmap from current state to approved end state
Work with Security services to implement a shift left Model into the Common Framework
Contract will be inside IR35/FCSA accredited umbrella
