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Head of Client Services, retail E-commerce software delivery Job Description Head of Client Services & Delivery - retail software Oversee the delivery of multiple successful Retail software implementations, by utilizing knowledge of the retail industry, project management and business development. A proven track record of software application delivery (including Cloud Services) and strong executive-level communication skills. To manage client relationships and expectations while providing project governance to onsite and remote project teams. Essential Responsibilities: Represent in pre-sales activities Manage client relationships, including owning the overall client experience Understand business requirements and provide thought leadership around proposed and alternative solutions Identify, explore and develop new opportunities with existing clients Create both high level and detailed client proposals with the Sales Team Line manager for EU Project Team including Project Managers, Technical Consultants, Business Consultants and Quality Assurance teams. High-level project planning and scheduling, including staffing, timeline, and budget considerations Working with Project Managers, overseeing Project budgeting and forecasting with reconciliation to client invoices. Oversee project scope definition and control. Lead project teams to deliver successful projects, with quality delivered. Advise clients on implementation approach, project phasing, and risk management strategies Executive-level project status reporting Ensure continuity of client experiences, including the transition from project to ongoing support Assist in the definition and ongoing maintenance of project methods Essential skill and Experience: 10+ years of direct software delivery experience (retail experience preferred) with a track record of delivery Outstanding interpersonal and communication skills Previous history of working directly with client executive teams Understanding of Retail Omni functional concepts and integration points Demonstrable track record in successful project and team management, comprehensive knowledge of the practices, procedures and principles of project management. Fully capable of managing large projects and by implication, leading multiple project teams when necessary Desirable Skills and Experience: Understand and demonstrates financial competence Builds effective risk mitigation plans, processes, and communications Able to drive process improvement across the entire project management group The high degree of initiative, motivation and problem-solving skills Ability to work with clients to build a sense of shared ownership and minimizes potential resistance Excellent planning, forecasting and organizational skills Evaluate performance by analysing and interpreting data and metrics Ability to develop proposals for clients and plans for large package software projects Retail systems experience Bachelor's degree in business, information technology 10+ years in the Retail industry or an associated Retail IT field This advert was posted by Staffworx Limited - a UK based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business. Staffworx operate a referral scheme of £500 or new iPad for each successfully referred candidate, if you know of someone suitable please forward for consideration. Remote Working Some remote working Country Portugal Location Portugal base Job Type Permanent Industries IT & Telecommunications, Engineering, Retail & Consumer Products Reference JSswx3478SVS Start Date ASAP Rate/Salary excellent salary, bonus, full Benefits, WFH Visa Requirement Applicants must be eligible to work in the specified location Edit Application Information

Head of Client Services, retail E-commerce software delivery
Job Description
Head of Client Services & Delivery – retail software

Oversee the delivery of multiple successful Retail software implementations, by utilizing knowledge of the retail industry, project management and business development. A proven track record of software application delivery (including Cloud Services) and strong executive-level communication skills.

To manage client relationships and expectations while providing project governance to onsite and remote project teams.

Essential Responsibilities:

Represent in pre-sales activities
Manage client relationships, including owning the overall client experience
Understand business requirements and provide thought leadership around proposed and alternative solutions
Identify, explore and develop new opportunities with existing clients
Create both high level and detailed client proposals with the Sales Team
Line manager for EU Project Team including Project Managers, Technical Consultants, Business Consultants and Quality Assurance teams.
High-level project planning and scheduling, including staffing, timeline, and budget considerations
Working with Project Managers, overseeing Project budgeting and forecasting with reconciliation to client invoices.
Oversee project scope definition and control.
Lead project teams to deliver successful projects, with quality delivered.
Advise clients on implementation approach, project phasing, and risk management strategies
Executive-level project status reporting
Ensure continuity of client experiences, including the transition from project to ongoing support
Assist in the definition and ongoing maintenance of project methods
Essential skill and Experience:

10+ years of direct software delivery experience (retail experience preferred) with a track record of delivery
Outstanding interpersonal and communication skills
Previous history of working directly with client executive teams
Understanding of Retail Omni functional concepts and integration points
Demonstrable track record in successful project and team management, comprehensive knowledge of the practices, procedures and principles of project management.
Fully capable of managing large projects and by implication, leading multiple project teams when necessary
Desirable Skills and Experience:

Understand and demonstrates financial competence
Builds effective risk mitigation plans, processes, and communications
Able to drive process improvement across the entire project management group
The high degree of initiative, motivation and problem-solving skills
Ability to work with clients to build a sense of shared ownership and minimizes potential resistance
Excellent planning, forecasting and organizational skills
Evaluate performance by analysing and interpreting data and metrics
Ability to develop proposals for clients and plans for large package software projects
Retail systems experience
Bachelor’s degree in business, information technology
10+ years in the Retail industry or an associated Retail IT field
This advert was posted by Staffworx Limited – a UK based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.

Staffworx operate a referral scheme of £500 or new iPad for each successfully referred candidate, if you know of someone suitable please forward for consideration.

Remote Working Some remote working
Country Portugal
Location Portugal base
Job Type Permanent
Industries IT & Telecommunications, Engineering, Retail & Consumer Products
Reference JSswx3478SVS
Start Date ASAP
Rate/Salary excellent salary, bonus, full Benefits, WFH
Visa Requirement Applicants must be eligible to work in the specified location
Edit
Application Information

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